RTX Network Systems

The Client

RTX Network Systems a subsidiary of RTX Telecom Denmark is one of the global players in short/long range range communications business. RTX Telecom produces and markets communications solutions for major enterprise, industrial, and consumer oriented OEMs.

Their Need

RTX Network Systems Denmark needed a brand new online presence for their Product Support, troubleshooting, configuration, installation and customer support services. The client wanted an interactive, intuitive, visually appealing and easy to use interface and navigation integrated to any social media platform.

Services Provided

  • Strategy, Design and Development
  • Custom Content Management System
  • SEO Optimization and Integration
  • Social Media

The Solution

Deszigns developed a microsite, accessible from the main site, and with a design that is similar to the mother site. After this a custom design and layout was created to match the overall theme of the site. The microsite includes Product Support services, contacts/Support cases, secure site for opening a case/ticket, managing ordering and contract, RMA returns, and customizable support location. Next, Deszigns created a Bug Toolkit based on RTX product/version; Notification service that alerts customers for updates/security notes; Error message decoder – explains error message strings; Community forums, ask experts; and Security advisories in a fully managed secure Content management system.